Light Boat Tour｜Night Tour of Four Lakes · VIP Tour

VIP Exclusive Benefits:

1. One NPC performer will be assigned onboard to interact and sing along.

2. Sail with the current for good fortune, cruise along with the boat, as the bow stirs up waves, symbolizing riding the waves to generate wealth and blessing all around.

For the Light Boat Koi Cruise product, passengers with a height of 1.2 meters (inclusive) or above must purchase adult tickets. For safety reasons, children under 1.2 meters (exclusive) are not sold tickets and are not allowed to board.

[Real-Name Ticketing]: Please correctly fill in the identity information of each actual passenger. For children's tickets without ID information, the guardian's ID number can be entered, and please correctly fill in the ticket collector's phone number.
[Seat Instructions]: Seats are assigned by the ticketing system computer, and specific seats cannot be reserved during booking. After successful booking, please arrive at the departure pier at least 20 minutes in advance with your booking confirmation SMS or WeChat official account order information. Exchange for your ticket and take your assigned seat according to the seat number on the ticket.

[Phone Confirmation Required]: After placing an order, please contact customer service at 0773-8281368 in advance on the day of the cruise to inquire and reserve the specific departure time and boarding pier. (Due to limited availability on weekends and public holidays, it is recommended to reserve 1-2 days in advance).

[Real-Name Verification for Boarding]: After successfully confirming with customer service, passengers must arrive at the designated pier at least 20 minutes in advance to exchange for paper tickets, based on the corresponding departure time and boarding pier. Boarding requires the paper ticket and a valid ID document for verification at the corresponding boarding gate. Passengers without a ticket, without a valid ID document, or with ID information inconsistent with the information provided at the time of booking will be denied boarding, and all resulting losses shall be borne by the passenger.

[Before Ticket Issuance]:

1. If you have placed an order but have not called customer service to reserve a cruise time, you may call customer service to explain the reason and request cancellation. After the request, the order will be canceled without penalty, and the ticket fee will be refunded via the original payment method within 5 working days.

2. If you have successfully reserved a cruise time by calling customer service but the ticket has not been actually issued, you may call customer service before 12:00 PM on the day of the cruise to explain the reason for cancellation or change the cruise plan. If the order is canceled, it will be canceled without penalty, and the ticket fee will be refunded via the original payment method within 5 working days.

3. Orders cannot be canceled after 12:00 PM on the day of the cruise.

[After Ticket Issuance]:

1. Refunds made more than 3 hours before the scheduled departure time are free of charge.

2. Refunds made between 3 hours before departure and the departure time will be subject to a 50% refund of the ticket face value for the canceled number of passengers.

3. No refunds will be processed after the cruise departure time.

4. If a passenger needs to reschedule due to special circumstances, in principle, they will be arranged to take the last cruise of the day on the same route. After rescheduling, the refund policy will no longer apply.